At Otter Watersports we love to talk with our customers, and do call us on 01274 379 480 if you need help or advice.

We’ve put a frequently asked questions section that we hope will help you on your way to drysuit perfection.


We will contact you with shipping details when your order leaves our factory.

The simplest way to alter an order is to speak directly with us on 01274 379 480.

Please contact us on 01274 379 480 and we will resolve the issue.

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.



Please create an account by clicking the “My Account” link at the top right hand side of our site. During signup we’ll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.

You can quickly check by calling us on 01274 379 480.

During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order after we receive payment from you.

Please see our Terms & Conditions for complete details regarding our return policy.